  Customer ServiceWe strive to exceed your expectations. Please let us know any problems, questions, comments, or suggestions you have. Our customer service representatives are available from 8:00am to 5:00pm Pacific Standard Time, everyday except Saturday and Sundays. And of course our website is open everyday, 24 hours a day. We prefer to be contacted by e-mail, as we are able to get to them more efficiently than with telephone inquiries. However you contact us, we will try and respond to you within 24 hours. Our contact information is:
E-mail Us At:
Info@BarketDog.com
Please visit our Frequently Asked Questions page for more information.
Return Policy
If you are not satisfied with your product for any reason, you may return it within seven (7) days of receipt for an exchange or store credit. Store credit is valid for one year from date of issue. All items returned to us must be in unused condition and in their original packaging and must be sent back to us via an insured method such as Fedex or UPS with a tracking number. The customer is responsible for the original and return shipping charges on all returns and exchanges. We do not accept any returns via COD. We apologize but we cannot accept returns for items received after seven (7) days under any circumstances and/or is not in its unused original new condition. We cannot accept returns received without an RMA number or without the original tags still attached. We reserve the right to determine whether or not an item returned is in its unused original condition.
You must contact us within seven (7) business days of RECEIPT of your order to obtain an RMA# from us. You may contact us via email or telephone, but it MUST be within seven (7) business days of receipt of your order. After seven (7) business days, we will NOT issue an RMA# and WILL NOT accept returns/exchanges. Unauthorized return merchandise will be promptly returned to the sender and at their expense. Please contact us to obtain a Return Merchandise Authorization Number (this number requirement applies to both returns and exhanges). Without this number, we will not process a return/exchange. You may e-mail (admin@thebarketpetboutique.com or call us for the RMA#).
The customer is responsible for all return shipping costs on items being returned or exchanged. Store Credit and/or exchanges will be provided once the original purchased item has been received by us in its original condition. Customer is responsible for original and return shipping costs.
Personalized items of any kind cannot be returned, refunded or exchanged. No exceptions.
All purchases of sale, clearance, and perishable items are FINAL.
Defective or Damaged Items
If your item arrives to you damaged or defective, please contact us immediately (within 48 hours of receipt of the delivery). We are happy to correct the problem for you.
Custom Made Items
Many of our items offer personalization options. Please choose these items very carefully and ensure that they are worded correctly, as any custom/personalized items may NOT be returned, exchanged, or refunded.
Store Credit
Your store credit is good for one (1) year from the date of your original order.
Special Orders
If you are interested in an item that needs special requirements, please feel free to contact us. Many of our items can be special ordered. Please let us know!
We know not all situations are alike, and unforeseen circumstances can occur. If you have any other questions or concerns, please simply contact us. We will be glad to work with you and resolve issues or answer questions in a timely and professional manner. We thank you as a valued customer!
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